I absolutely bloody hate BT! They are the most unhelpful, ignorant, pathetic, useless, dis-organised bunch of jobs-worths I have ever come across.
What is so upsetting is that you know that wading through their eternal "press 1 for this and 2 for that" routine ends up with a monkey who is utterly incapable of fixing your problem.
Worst of all, they provide single lines through which you are delivered two services (telephone and broadband) but their engineers are only trained to fix one of them. So if you get the wrong one, they just walk off without so much as a bye-or-leave and you have to go back to the start.
They neither care, nor have to care about their customers and it is quite apparent that their customer service is orientated around the management of the business and not the satisfaction to the customer.
I would like to have nothing more to do with them. Does anyone know of an alternative?